Error codes

Below you can see the error codes, which show the reason for payment decline.

The code is returned in Fail notification and after a payment is made through API.

Widget will show the message for the payer by itself, but in API, parameter CardHolderMessage is responsible for this.

Code Name Reason Message for payer
5001 Refer To Card Issuer Issuer refused to process online transaction Contact your bank or use another card
5005 Do Not Honor Issuer refused without additional information Contact your bank or use another card
5006 Error Refusal by network to process the transaction, or incorrect CVV code Check that you have entered correct card information, or use another card
5012 Invalid Transaction Card is not eligible for online transactions Use another card
5013 Amount Error The sum is either too small, or too large Check the payment sum
5030 Format Error Acquirer’s error – transaction formed incorrectly Try again later
5031 Bank Not Supported By Switch Unknown card issuer Use another card
5034 Suspected Fraud Declined by issues – fraud suspicion Contact your bank or use another card
5041 Lost Card Card lost Contact your bank
5043 Stolen Card Card stolen Contact your bank
5051 Insufficient Funds Insufficient funds Insufficient funds on card account
5054 Expired Card Card expired, or expiry date set incorrectly Check that you have entered correct card information, or use another card
5057 Transaction Not Permitted Limit on the card Contact your bank or use another card
5065 Exceed Withdrawal Frequency Number of car operations exceeded allowed amount Contact your bank or use another card
5092 Cannot Reach Network Issuer unavailable Use another card
5096 System Error Acquirer bank or network error Try again later
5204 Unable To Process Operation cannot be processed for other reasons Try again later or use another card
5206 Authentication failed 3-D Secure authentication failed Contact your bank or use another card
5207 Authentication unavailable 3-D Secure authentication unavailable Contact your bank or use another card
5300 Anti Fraud Acquirer’s limits on transactions Use another card