Website requirements

1. Requirements for electronic commerce websites


1.1. All internal website links must be operational and must lead to appropriate link address.

1.2. The site must not contain any «adult entertainment» content.

1.3. The site must not have any suspicious links or banners advertising suspicious websites (for example, adult websites), as well as advertising networks which might have suspicious banners or links rotated.

1.4. The website must not be hosted on free domains.

1.5. The site must contain all appropriate information about itself or the Company. The following are required: Country, Physical Address, Mail Address (it must be clearly shown without any user request), as well as Contacts (phone number) which can be used by the Customer to contact the site tech support.

1.6. The list of services listed in Document 1 must be the same as list of products/services offered on the website.

1.7. The website must have all information regarding product/service clearly listed and explained. This is necessary so that lack of information about the product/service cannot be listed as a reason for a chargeback of funds. The website must list prices for products/goods/services.

1.8. Site must contain the procedure of ordering the products (or work/services) and payment for them with the cards.

1.9. Site must have information regarding delivering the product (or receiving the final order/service), such as the time required until work/product/service is delivered, as well as any other information which is required to clearly understand when the product/work/service will be delivered after paying with a card.

1.10. Site must have information on how to refund the money paid, providing substitute goods (if applicable), if the goods can be exchanged and so on, in case of refusal of the goods (work/service) after paying with a card.

1.11. The Company must have systems to control and track the orders done by Clients.

1.12. The Company must have systems to control and limit fraudulent transactions from occurring.

2. Additional requirements for websites offering gambling services for real money

2.1. Site must have a statement «Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction».

2.2. Site must have a statement of the Cardholder's responsibility to know the laws concerning online gambling in his/her country of domicile.

2.3. Site must have a warning that its services can used only by Customers who are above 18 years of age.

2.4. Site must have rules of the game(s).

2.5. Site must have payout rules (payouts to bank accounts associated with the cards are forbidden).

2.6. Site must have rules regarding cancellation of service.

2.7. Site must have rules regarding refunds to Customer's bank account associated with the card.

2.8. Site must have a written note that it is recommended for the Customer to receive a copy of all bank operations (bank statements) from their bank.

Sample information to be listed on the website

Below are examples of information you must list to meet the requirements.

Payments. Paying online with a bank card

Our site allows purchases online, and you can pay for our Product by using Visa or MasterCard bank cards. After accepting the purchase of the Product selected, a secure window with the CloudPayments processing service will open, where you need to enter the information of your bankcard. 3D Secure is used for additional user verification. If your bank supports this technology, you will be redirected to their server for additional authentication. You can find more information about additional authentication methods by contacting the bank, which issued the card to you.

Security guarantee

CloudPayments system protects and processes your bankcard information according to PCI DSS 3.0 security standard. The information to the payment system is sent encrypted with the use of SSL encryption technology. Further information processing is done through closed banking networks, which have the highest security measures in place. CloudPayments does not send or give your bankcard information to any third party. 3D Secure technology is used for additional user verification.

Online payments safety

The information you enter (name, address, phone number, email, credit card number) is confidential and is never shared with anyone. Your credit card information is always sent encrypted and is not stored on our Web-server.

Bank guarantees the safety of all processed online payments. All operations done with the payment cards are done according to the requirements listed by VISA International, MasterCard, and other payments systems. Special technology is used to send the information to ensure security of online purchases, and the information is processed on a secure high-tech server of the processing company.

Delivery of product/goods/services

Here you must list the rules and terms of the delivery of product/goods/services, if applicable.

Returning the product/goods

Here you must enter the rules and terms of returning the product/goods.


1. Definition

Internet website (further – “we”) is serious about protecting the information of its visitors and customers of (further – “you”, “site visitors”)(confidentiality). Personal information is any information which can be used to identify a user (such as name/surname, login, or company name) of a website, as well as information regarding the activity done on the website (for example, and order from a website customer with their contact information). Anonymous information is information which cannot be used to identify a specific user of the website (for example, the statistics on website visits).

2. Usage of information

We use personal information of a specific user solely to present them with the best quality of service and for statistical purposes. We do not give out or share personal information of users of the website with other users of the website. We will never make available personal information to others in free access, will never sell it, and will never give it to a third party. The only exceptions are situations where the provision of such information is authorized by public authorities prescribed by the current legislation of the Russian Federation. We publish and share reports based on anonymous information only. These reports will never have information, which can be used to identify a specific user. We also use anonymous information for internal analysis, to improve the quality of service and goods for URL.

3. Links

Website can have links to other websites, which are not associated with our company and which belong to a third party. We do not bear any responsibility for the quality of information, the truthfulness of information listed by third parties’ websites, and do not undertake any obligation to maintain the confidentiality of information submitted by you to such sites.

4. Liability limitation

We make every effort to comply with this privacy policy; however, we cannot guarantee the security of information in case of factors beyond our control, which may influence our operations that may result in disclosure of your data. Website and all information published on that website is listed as-is without any guarantees. We do not bear responsibility for any losses due to limited access to URL website, or by accessing the website and using the information published on the website.

5. Contacts

If you have any question regarding our policies, please contact us at E-MAIL.

Legal Entity

You must list the name of the legal entity, the banking details, legal address and geographical address (if different).